ALL ABOUT RENTING
ORDERING:
Orders may be placed via phone, fax, internet, or in person. If the order is placed via fax or the internet, a customer service representative will contact you to confirm price and availability of the equipment. For more information, click here to go to "Ordering" FAQ section (this will redirect you to another page).
RESERVATIONS:
Advance reservations are recommended to ensure availability. We recommend placing your reservation at least two weeks prior to the date of your event. However, you may place your order one day in advance or up to one year in advance.
RATES:
Rates are for a 3-day rental period (i.e., you may pick up the equipment the day before your event and return the day after). Weekend rentals are generally from Friday through Monday. If you require a longer rental period, please contact our office for rate information. All charges are for time out whether equipment is used or not.
DELIVERY & PICK-UP SERVICE:
Orders exceeding $250.00 qualify for local delivery and pick-up service Monday-Friday between the hours of 8:00am-5:00pm. Extended hours, weekend service, and specific times are available for an additional charge. For more information regarding deliveries, click here to go to the "Delivery" FAQ section (this will redirect you to another page).
CHANGES & CANCELLATIONS:
All changes and cancellations require a forty-eight (48) hour notice to avoid restocking fees. Canopies, tents, staging, and dance floors will be subject to restocking charges.
LOSS OR DAMAGE:
Responsibility for equipment remains with the customer from time of receipt until time of return. Please be sure equipment is secured when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes, crates, and carts.
CLEANING:
Food service items must be scraped, rinsed, and stacked in the containers in which the items were issued. Linens must be returned dry and free of food and debris. For more details, click here to go to the "Cleaning" FAQ section (this will redirect you to another page).
CHECK YOUR ORDER:
Please check your order upon receipt. We do our best to make sure your order is complete. If you discover that we have overlooked something, please contact us immediately.
